- COVID-19 cleaning and safety protocols
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Updated: June 3, 2020
For the well-being of our guests and team members, employees have been trained on cleaning and disinfectant techniques, including use of PPE, protocols for all surfaces and tracking cleaning schedules. Recommended social distancing guidelines are being adhered to throughout the resort and the presence of hand sanitizer stations have been increased across each area.
Caesars Entertainment takes great care across every resort, working closely with health experts and adhering to guidelines set forth by the World Health Organization, the Centers for Disease Control, and the US Environmental Protection Agency.
We know that you are as excited as we are to welcome back travel, even if it looks a little different these days. We also understand that our guests’ expectations for cleaning and disinfection have changed. That’s why Hilton has partnered with RB, makers of Lysol® & Dettol®*, to help deliver an even cleaner stay for our guests with the creation of the Hilton CleanStay program.
Using the same quality brands you trust in your home, Hilton CleanStay builds on our already rigorous cleaning standards to provide complete peace of mind when you stay with any of Hilton’s 18 brands.
Our promise to you is to deliver the same level of reliable and friendly service you’d expect from Hilton, but with the added confidence of industry-leading hygiene practices created to keep you safe.
With over 200 years in the field of human health and hygiene product development, RB is driven by its purpose to protect, heal and nurture in a relentless pursuit of a cleaner and healthier world. Creators of the highest quality cleaning and wellness solutions, RB has a stable of the most trusted brands in over 190 countries, including trusted disinfectants like Lysol, Dettol, Sagrotan, Napisan, Muse and more.
RB is proud to build partnerships that put people first, and as part of the Hilton CleanStay Program, their premium products and health expertise help ensure a safe hotel experience for every guest.
Our housekeeping room protocol begins with our team removing all used items from the room such as bedding and towels. Next, the team performs a full clean of the room and bathroom including vacuuming the carpet, mopping floors and wiping down all surfaces with hospital-grade cleaners.
Then, using trusted products from Lysol*, Dettol*, Sagrotan*, or Napisan*, we do an additional disinfecting step for several surfaces in the room, including: all switches and electronic controls, handles and knobs, major bathroom surfaces and the remote control.
After the room is thoroughly cleaned, we replace the towels and make up the bed with freshly laundered linens. Finally, our housekeeping inspector verifies the room meets the CleanStay standards and places the Hilton CleanStay Room Seal with Lysol* protection over the door. Upon your arrival, you’ll have complete peace of mind that the room is clean and ready for your stay.
Travel on your terms with the Hilton Honors app. Check in, choose your room & skip the front desk with Digital Key, which provides access to your room key directly from your phone.
We encourage guests to use digital check-in and key for a Contactless Arrival experience. With the Hilton Honors app, you can check-in, choose your room, access your room with a Digital Key and check-out using your phone! This option is available at over 4,800 Hilton properties mainly in the US, UK, and Canada, with availability in other countries where local regulations allow. For those guests who do not have access to the digital technology, physical distancing measures will be in place directing guests on how to move through the in-person check-in and check-out process in a safe way.
For your comfort, we want your stay to be as undisturbed as possible. Guests are invited to tailor their housekeeping services to their comfort level. To schedule, simply call the front desk. Additional amenities such as linens and toiletries are available upon request, delivered in protective packaging and placed at the guest room door.
Of course, all guest rooms will be thoroughly cleaned and disinfected between guests.
Please note, all Asia Pacific properties will still have daily housekeeping, as well as Waldorf Astoria, Conrad, and LXR properties outside of the Americas. However, guests can adjust their frequency or opt-out of housekeeping by contacting the front desk.
Guests will find disinfecting stations with wipes and hand sanitizer available throughout our properties. Additionally, both public and Team Member areas are cleaned at scheduled intervals, including hourly maintenance of high-touch areas like elevators and bathrooms.
Each area is cleaned using approved commercial-grade products followed by additional disinfection using the approved Lysol*, Dettol*, Sagrotan*, or Napisan* products.
FACE COVERINGS ARE NOW REQUIRED
In accordance with CDC and WHO guidelines, we are requiring face coverings in all indoor public areas of all our hotels throughout the U.S., the Caribbean and Latin America, for guests and Team Members. Additionally, we continue to encourage the use of face coverings at our hotels throughout the rest of the world. We appreciate your understanding and look forward to serving you.
Due to the unique offerings of each of our hotels and resorts, please visit the local property’s website or call the front desk during your stay for specifics regarding the available amenities and updates to their scheduled hours. If an amenity is currently unavailable, we’ll make every effort to assist you in making other arrangements.
Relaxing over a meal or drink is an important part of your stay with us and ensuring that you can do so safely is our priority. You will notice some changes to our services, but we’re committed to offering the same great menus and social atmosphere you have come to expect from Hilton.
Changes to our hotel restaurant service include the spacing of tables and chairs to promote proper physical distancing between guests while maintaining our increased hygiene standards. Also, we’ll offer biodegradable, disposable dishware and flatware upon request. Grab & Go, pre-plated and individually portioned options may be offered as alternatives to open breakfast and buffet service. Where in-room dining is provided, contactless deliveries may replace rolling cart deliveries.
Also, we’re encouraging guests to take advantage of contactless food delivery by providing designated pick-up spots at each property.
To address safe group travel practices and evolve today’s event experience, Hilton EventReady with CleanStay is the next phase of Hilton CleanStay. The program expands on the elevated sanitation standards of the Hilton CleanStay program, addressing every touch point of the meeting experience.
Understanding the importance of flexibility, Hilton will work hand-in-hand with you to align on shared event objectives, providing flexible pricing, space options and contract terms, and the Hilton EventReady Playbook, which delivers expert guidance and curated resources for solutions.
To responsibly host meetings and events, Hilton Team Members will partner with you to achieve your event objectives while addressing both health and environmental concerns.
Each meeting and event experience is backed by Hilton hospitality from dedicated Team Members who aim to overdeliver on expectations from both the event professional and the attendees.
For more information on Hilton EventReady with CleanStay contact Local Hotel Team Member or your Hilton Worldwide Sales Representative.
As we welcome you back to our hotels around the world, we are committed to providing you with a safe environment that aligns with expert protocols for working to defeat COVID-19. Consisting of in-house and outside experts in food and water safety, hygiene and infection prevention, and hotel operations, our Marriott Cleanliness Council is redefining our cleaning and safety standards. We will actively monitor and evolve our solutions to ensure a continued focus on the health and safety of our guests and associates.
When guests check into Marriott's hotels over the next few months, they will notice a number of additions to the company's regimen designed to set an even higher standard of cleanliness for the hotels. Specific area of focus include:
To promote the health and safety of our communities, face coverings are required for guests and associates in all indoor public areas in North America, the Caribbean and Latin America.
In public spaces, the company has added to its already rigorous cleaning protocols, requiring that surfaces are treated with hospital-grade disinfectants and that this cleaning is done with increased frequency. In guest rooms, Marriott has added to its detailed cleaning practices, requiring all surfaces to be thoroughly cleaned with hospital-grade disinfectants. The company will also be placing disinfecting wipes in each room for guests' personal use.
These new enhanced cleaning technologies including electrostatic sprayers to sanitize surfaces throughout the hotel. We are using air purifying systems that are effective against viruses in the air and on surfaces. Learn more about our partnership with Ecolab and their products.
To help alleviate the risk of COVID-19 transmission through person-to-person contact, Marriott will be using signage in its lobbies to remind guests to maintain social distancing protocols and will remove or re-arrange furniture to allow more space for distancing. The company is planning to add partitions at front desks to provide an extra level of precaution for its guests and associates and is working with supply chain partners to make masks and gloves available to associates. You'll see more hand sanitizing stations around Marriott's hotels - near the entrances and front desks, elevator banks and fitness and meeting spaces.
At Marriott, food handlers and supervisors are trained on safe food preparation and service practices. The company's food and beverage operations are required to conduct self-inspection using its food safety standards as guidelines, and compliance is validated by independent audits. Marriott is also enhancing sanitation guidelines and training videos for associates that include hygiene and disinfecting practices. In addition, the company is modifying its operational practices for in-room dining and designing new approaches to buffets.
These are unprecedented times, so we’re going to unprecedented lengths to welcome you safely. From check-in to check out, we’ve reimagined your stay with us to reduce contact and increase your comfort. These services are made easy through the Marriott Mobile App.
Last Updated: March 10, 2020 at 4:30 p.m. PDT
The health and safety of our team members and guests is our utmost priority. We, like all of you, are closely monitoring the developments regarding COVID-19. Our Emergency Management Team works closely with local officials and we continue to follow the guidance of the Centers for Disease Control (CDC) and Southern Nevada Health District (SNHD) for local direction.
We always perform routine environmental cleaning and we adhere to the recommendations set forth in the U.S. EPA Emerging Pathogen Policy regarding cleaning and disinfectants. In addition to our usual cleaning procedures we have dedicated staff to focus exclusively on the safeguards we are putting in place throughout the resort, these include:
We are encouraging our team members and guests to take the same precautions against COVID-19 that are taken to combat the common cold and flu viruses. We encourage our team members and guests to adhere to the following guidelines:
We are prepared to follow any additional protocols or guidance from CDC and SNHD, as they are made available.
Treasure Island Hotel & Casino ("TI") is focused on the health and safety of our guests and employees. We are closely monitoring government policy changes and guidelines from the Centers for Disease Control (CDC) and Nevada Gaming Control Board as well as federal, state and local government mandates and any other public health advancements, and will continue to make changes as necessary or appropriate to our protocols and procedures.
TI uses cleaning products and protocols that meet all CDC, Southern Nevada Health District (SNHD), Environmental Protection Agency (EPA) and Occupational Safety and Health Administration (OSHA) guidelines, which are approved for use and effective against viruses, bacteria and other airborne and blood borne pathogens. TI continues to work with our vendors, distribution partners and suppliers to ensure an uninterrupted supply of these cleaning supplies and necessary personal protective equipment.
These policies are subject to change, and will be updated as guidance from the afrorementioned agencies evolve.
Security Temperature Screenings: To help provide safety measures for both employees and guests, TI Security will implement a non-invasive temperature scan of all overnight hotel guests upon arrival in designated entrance area(s) where hotel guests will be required to maintain and practice social distancing policies. In the event screening shows a temperature equal to or greater than 100.4 degrees ("fever"), the guest(s) will be asked to wait in a desiganted area for 15-minutes prior to retesting. The guest(s) will be denied access to the property only if the second test is also positive for a fever, or pursuant to then-current CDC guidelines. In addition, based on SNHD guidelines, all guests with a fever will be referred to a medical hotline for assessment.
Social Distancing: Guests are advised to practice physical social distancing by standing at least six (6) feet away from other groups of people while standing in all public areas, and limiting elevator occupancy to four (4) people. In the event guest issues may arise, TI Security will be contacted to immediately advise guests of social distancing rules. In addition, plexiglass shields are placed in locations in which frequent face-to-face interactions may take place such as the front desk, cashier stations, etc.
Personal Protective Equipment (PPE): Disposable face masks will be available at the front desk and other various locations on property for guest use.
Safe Casino Gaming: TI will follow all casino gaming and hotel operations guidance as specified by the Nevada Gaming Control Board.
Confirmed Room Sanitization: TI housekeeping ensures thorough cleaning of all rooms and suites before check-in and after check-out. Daily service will be available only upon request. To ensure all guests are confident their accommodations have been properly sanitized, a sign will be placed in the room or on the door to confirm all cleaning protocols have been completed.
Hand Washing: All public TI restrooms are equipped with touch free faucets, soap dispensers, paper towel dispensers and hand blowers. TI encourages guests to follow the hand washing recommendations from the CDC and SNHD by thoroughly washing hands for a minimum of twenty (20) seconds with soap and warm water.
Hand Sanitizers: Touch-free hand sanitizer dispenser stations are positioned in high-traffic locations including but not limtied to restaurants, casino floor, front desk, elevator lobbies, pool entrances and theatre entrance. In addition, personal hand sanitizers are available to guests in various locations on property.
Touchless Environment: TI has made efforts to remove as many touch points as possible including, but not limited to, designated entry / exit door with automated opening devices and/or door attendants, replacing frequently used room amenities with one-time use items, offering alternative payment methods, and other efforts to limit contact points.
Property Signage: Communications are posted around property to remind guests on how to maintain proper hygiene, including instructions on handwashing, how to avoid touching your face, how to cover coughs and sneezes, how to properly wear and dispose of PPE, and social distancing policies. In addition, floor decals will advise guests where to queue in accordance with social distancing standards.
Security Temperature Screenings: To help provide safety measures for both employees and guests, TI Security will implement a non-invasive temperature scan of all employees prior to their shifts in designated employee entrance areas where employees will be required to maintain and practice social distancing policies. In the event an employee shows a temperature equal to or greater than 100.4 degrees, they will be denied access onto the property and will be required to stay home until they are able to return to work pursuant to then-current CDC guidelines. TI Security will then contact and notify the employee’s management of the occurrence. Based on SNHD guidelines, all employees who are flagged for a fever will be recorded in a database that will be maintained by TI Security to assist local health authorities with aggregate data sharing and contact tracing.
Stay At Home If Sick: TI employees are required to stay at home if they do not feel well, and are instructed to contact a manager if they notice a coworker or guest with a cough, shortness of breath, or other known symptoms of COVID-19. TI employees who have symptoms of COVID-19 should not come back to work until permitted under CDC guidelines.
Expanded Training: All TI employees will be trained about COVID-19 and prevention through literature released by the CDC and SNHD. Additional training will be provided for TI employees with frequent guest contact.
Hand Washing and Hand Sanitizers: TI employees will be instructed to wash and/or santize their hands based on CDC guidelines every sixty (60) minutes and/or when using the restroom, sneezing, touching their face, blowing their nose, handling luggage, smoking, eating, drinking, entering or leaving the property, as well as going on break and before or after starting a shift. Hand sanitizer dispensers are placed at employee entrances as well as at various time clock locations.
Social Distancing Policy: TI employees are to practice social distancing by standing or sitting a least six (6) feet away from other employees and guests, including within the employee dining room, uniform control, kitchens, at the employee services window, within employee’s respective departments and other high-density areas in order to ensure appropriate social distancing between employees and guests.
Personal Protective Equipment (PPE): Every TI employee will be provided and required to wear a face mask at all times while on property. Some employees will receive additional PPE based on their positions, such as housekeeping, EVS, food and beverage employees, and front desk. In addition, TI employees will be properly trained on how to use and dispose of any required PPE specific to their job responsibilities.
Employee Signage: Communication signage, both digital and printed, will be posted on property to remind employees on how to maintain property hygiene, including instructions on proper handwashing, how to avoid touching your face, how to cover coughs and sneezes, how to property wear and dispose of PPE, and how to identity a co-worker or guest exhibiting signs of symptoms associated with COVID-19.
Personal Protection: TI employees need to avoid touching their face, including eyes, nose, and mouth as well as covering cough or sneeze with a tissue and properly disposing the tissue.
Cleaning Procedures and Protocols: The frequency of the cleaning and sanitizing has increased in high-traffic areas with an emphasis on, but not limited to, slot machines and chairs, gaming tables and chairs, elevator buttons and panels, front desk counters, casino Player's Club booth and kiosks, door handles, ATMs, redemption terminals, escalator handrails, the employee dining rooms, kitchens, loading docks, employee entrances, employee restrooms, offices, hallways, employee services windows and training areas. In addition, special cleaning attention has been made to guest rooms and suites, including high touch areas such as TV remote controls, door and furniture handles and knobs, toilet seats and handles, water faucet handles, nightstands, telephones, alarms clocks, light switches, thermostats and flooring. Any shared supplies or equipment wil be sanitized before, during and after each shift or anytime the supplies or equipment is used by another employee.
Additional guidance will be provided to address individual locations and responsibilities. All guidance is subject to change. Last update 28 May 2020.
Trump Hotels has a long-standing commitment to providing impeccably clean properties, with a focus on ensuring the health and safety of our associates, guests and residents. As the Covid-19 situation began to impact our communities in early March, we implemented additional practices and procedures in furtherance of this commitment, following guidance issued by the Centers for Disease Control and Prevention (CDC), as well as our federal, state and local government, and on top of our already extensive cleaning measures as a luxury, five-star hotel brand.
These practices and procedures include:
Associate Training and Awareness:
Employee & Guest Health
The health and safety of our employees and guests is our number one priority.
Wynn Employees are vital for an effective health and sanitation program.
The Guest Journey
Cleaning Products and Protocols
Our hotels use cleaning products and protocols which meet EPA guidelines3 for use against the virus that causes COVID-19 and are effective against viruses, bacteria and other airborne and bloodborne pathogens. Electrostatic disinfectant sprayers containing hospital disinfectant will be used throughout the resort in high traffic areas, guest rooms and on high touch surfaces. We are working with our vendors, distribution partners and suppliers to ensure an uninterrupted supply of these cleaning supplies and the necessary PPE. PAD, Housekeeping and Stewarding will be the primary departments responsible for all cleaning and disinfecting in their respective areas (per regular business operating procedures). Other departments will support as appropriate for employee and guest service and safety.